FAQs

How do I register?

To place an order, you will have to create an account. Please click here to register with us.

What are the Modes of Payment?

We currently accept Paypal.

Change of delivery address, email or password

You may change your delivery address by clicking on My Account at the top where you will have the option of updating which you can update your account information. You will need to be logged in to access this function. Please log in .

Terms and Conditions

Please refer to Terms and Conditions

Privacy Policy

Please refer to Privacy Policy.

How do I place my order?

You may order here

How do I change, cancel or add items to my order?

If you would like to make changes to your order, please inform us at least 24 hours before your scheduled delivery timing. We will do our best to accommodate your request(s).

Rudi’s reserves the right to charge the customer a cancellation fee up to the cost of items ordered in the event that we are only notified after your items have been picked and are ready for delivery.

The product I ordered is out of stock

We apologize for the out of stock product. While we do our best to ensure that all the products listed are in stock, there will be instances where a product you ordered is unavailable (either partially or entirely) and we will contact you to suggest a replacement. If you prefer not to have a replacement, you will only be charged for the items that are delivered to you.

Returns and Exchanges: Problem with my product

We aim to satisfy you with your order and will advise you to check your order immediately upon delivery. If you are not 100% satisfied with your order, please email to us at within 3 DAYS OF RECEIVING YOUR ORDER and we'll resolve the issue(s) immediately. Please leave the product in its original packaging should it be a product related issue.

Delivery

For more details, click here.